Customer Onboarding

Biometric onboarding enables you to adopt an omni-channel approach to onboarding your customers, meaning they can verify themselves anytime and anywhere. WhoYou also offers a full on-boarding suite for Customer Identity Verification, automated KYC certificates, Sanctions Screening, Customer Due Diligence and Risk Rating of new clients.

 

  1. Biometrics – Finger and Face
  2. Passport & ID Document OCR and validation
  3. KYC Checks
  4. Real time Bank Account Verification
  5. Sanctions Screening / PEPS / Adverse Media
  6. Knowledge Based Authentication

DIGITAL ID Creation

Digital Identities

Personal Details

  • ID Photo Verification
  • Lineage Information
  • Multi country ID document verification

Media

  • Documents
  • Photos
  • Reports
  • Indexed Filing System with custom attributes

Verification Checks

  • KYC Checks
  • Real-time Bank Account Verification
  • Sanctions Screening / PEPS
  • Adverse Media
  • Recruitment Checks
  • Knowledge Base Questions
  •  

Biometric Verification

Fingerprint Recognition

Facial Recognition

In the case of group companies, all data is centrally held, which means that a customer only needs to have their data captured once in order for it to be accessed by multiple, country-wide divisions. This not only improves the customer experience; it also enables the individual businesses concerned as well as the group company to closely monitor their customers’ data and movements. This eliminates the risk of card cloning, identity theft and fraud. 

Statistics for Biometrics and Document Capture

Based on 2023 verifications

  • Highest Fingerprint verification rate within South Africa reported by SABRIC
  • Stanlib – 96.6% matching rate for Facial Verification – 8992 of 9299 attempts within the last 4 months
  • Hollywood Bets – 93% matching rate for Facial Verification and Document Capture – 450k verifications per month
  • Passive authentication – Most secure authentication against deep fake videos
  • Document Capture – Using AI, MRZ and PDF417 Extraction
  • Recommendation: Replace Knowledge Base Questions with Facial Biometrics and Document Capture

Customer Verification Use Cases

Customer Verification Use Cases

All data is centrally held, which means that a customer only needs to have their data captured once in order for it to be accessed by various divisions.

  • Biometric Verification and ID/Passport OCR – Fingerprint/Face/OCR via Web/iOS/Android/Windows
  • Authoritative and third-party data verification checks
  • Exception Management
  • POPI compliant storage of all information related to an individual. Including photos, documents, reports and biometrics